Frequently Asked Questions
We ship our products worldwide; however, only specific items are eligible for international shipping.
The product details will indicate whether it is available for worldwide delivery. We appreciate your understanding. Feel free to check product descriptions on each page for shipping eligibility.
Processing Time: Up to two business days (up to 3 business days during high volumes).
Same-Day Shipping: Orders placed before 2 pm PST (excluding holidays) will be attempted for same-day shipping (not guaranteed).
Shipping Carrier: Shipped via USPS.
Delivery: We cannot guarantee shipping times once handed over to USPS.
Certainly! Yes, we provide shipping insurance for an additional fee of $3.50. This insurance covers damage, loss, and theft, offering you peace of mind and protection for your valuable items during transit.
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, contact our customer service team within 30 days for assistance.
We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That's why we offer our amazing satisfaction guarantee or your money back. You can choose between a refund, credit or replacement. It's totally up to you. So, no need to worry, simply send us an email at support@mushroomz.com and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be promptly credited back to your original payment method. Your satisfaction is our utmost priority, and we'll ensure that you're a happy customer!